We want our customers to be fully satisfied with every item purchased from https://www.kuufer.com/. Our goal is to make an exchange or refund as fair and easy as possible.

With the original sales receipt, returns will be accepted for refund in like-new condition within 30 days of purchase less a 15% re-stocking fee and labor costs incurred on residential products only (products used in the home). Products used in a commercial setting are not refundable. The item must be returned in its original packaging and with all accompanying manuals, parts, and accessories. For items shipped, the customer will be responsible for the shipping charges for the return of the product. If you want to return or exchange your purchase, please know that the time period begins the day you receive your product

Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Customers who paid by cash will be refunded by a company check from Corporate Headquarters within 30 days. Unfortunately, we cannot refund original delivery & return pick-up handling charges.

All sales of products that are special ordered at the client’s request are final and are non-refundable.

All sales are considered final on the following items which are not returnable/refundable: special-ordered products, clearance items, floor models, discontinued products, and commercial cardio and strength products. Any questions, please feel free to contact us at support@kuufer.com.